Frequently Asked Questions
Everything you need to know about your PRISM+ experience.
What is the standard delivery timeframe for PRISM+ products?
For local orders within Singapore, standard delivery typically takes 1 to 3 working days. You will receive a tracking link via email once your order has been dispatched from our warehouse.
Do PRISM+ monitors and TVs come with a warranty?
Yes, all our monitors and TVs come with a limited hardware warranty ranging from 1 to 3 years depending on the model. This covers manufacturing defects and panel issues under normal usage conditions.
What is the '7-Day Return Policy' for electronics?
We offer a 7-day return policy for products that are defective upon arrival. The item must be returned in its original packaging with all included accessories to be eligible for a replacement or refund.
Does PRISM+ provide professional installation services?
We offer professional on-site installation and wall-mounting services for our TV and monitor arm ranges. You can select these add-on services during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through partners like Atome and GrabPay Later.
How do I claim a warranty for a dead pixel on my monitor?
PRISM+ maintains a strict quality standard. If your screen exceeds the allowable number of dead pixels as per our Dead Pixel Policy, please contact our support team with photos of the display to initiate a claim.