Returns & Exchanges

At PRISM+, we are committed to providing high-quality displays and home appliances, offering a seamless 7-day return policy for items that are defective or do not meet our rigorous quality standards. Please ensure all original packaging and accessories are retained to facilitate a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via the official PRISM+ support portal or live chat within 7 days of receiving your product to report any issues.

• 2.
  Submit Visual Evidence

  Provide clear photos or videos of the defect, such as dead pixels or panel bleeding, along with your order number for our technical team to review.

• 3.
  Technical Evaluation

  Our specialists will conduct a remote assessment or schedule an on-site inspection to verify the hardware fault and confirm eligibility for a return.

• 4.
  Collection and Replacement

  Once approved, we will arrange a free courier collection of the faulty unit and simultaneously deliver your brand-new replacement item.